Mistake #2: Using the “They must not be my people” excuse to be spammy. I’m not a fan of this common tactic. Here’s how it works: people send a huge number of sales/promotional emails to their list with no warning and with no easy way to opt out. When people complain or unsubscribe, they put it on them (“Oh well, they aren’t my type of subscriber anyway…”), instead of taking responsibility for the spam (let’s call it what it is). What ever happened to “treat others the way you want to be treated”?
Ama, you mentioned the “refund rate” in your article but I believe that need a bit more explanation. Let’s take a down-to-earth example. We recently launched an affiliate campaign for our online coffee shop and got an affiliate who sent us a customer. The customer makes a $100 purchase. The affilite gets his $5. Soon a refund is requested (the client wanted a decaf coffee, for example). How do we deal with the $5 that we sent to the affiliate. What I expect is that we need to state the refund period (say, 7 days) and the affiliate money are released only after those 7 days. Is that correct?
Next, you’ll want to pick a WordPress theme from somewhere like ThemeForest, Elegant Themes or OptimizePress. This is the barebones design of your site, which you can then customize with your own branding, copy, and images. That being said, you don’t want to cheap out. It costs less than $100 to buy a theme that will make your website look professional (and you can upgrade to a completely custom design once you get the business going).
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